I am so happy that my name correction request on Cebu Pacific was approved. You see, I booked for six friends yesterday, availing of CebuPac’s piso fare offer. Because the site has very high traffic, I was already tired  typing the same details over and over again and on the third try, I didn’t bother to double check the names. I typed my friend’s nickname instead of her true name on the first name field. Her nickname and true name are totally different and it is hard to validate if the names belong to the same person. So I called CebuPac’s hotline (Tel: +63-2-70-20-888) and they informed me that it will be ok if my friend has an id bearing her nickname. Alas, there was none! So the next option is to email namechange@cebupacificair.com a duly notarized pro-forma affidavit and scanned 2 id pictures.

Since my friend works on a 4 am – 12 pm shift, she was asleep when I arrived from work. I was really worried that her blood pressure will shoot up upon knowing my mistake so I didn’t get some sleep and just waited for her response on my text message at 3 in the morning. Thank goodness that she wasn’t angry! It was also good thing we are neighbors so I just asked for her documents and signature so that I can have the affidavit notarized in the morning. I emailed the requested documents and received a reply after 1 1/2 hour. They requested for a scanned copy of her birth certificate. It was good that she gave me a copy of that document too. After two hours I already received a confirmation that the name correction was approved, to my relief.

So, the lesson is to always check the details if you are filling up forms, especially those that concern billing. Props to the CebuPacific customer support team for handling this request :) . I advise people who encounter the same problem as I did to go through the procedure if it was really an honest mistake. I think the effort is worth it, compared to booking another flight or paying 1344 pesos for name change. Also, it is advisable to register a login for CebuPacific, since getting a booking is faster and saves you time in typing the contact details. OK CebuPac, I am giving you good publicity as a token of my gratitude hehe ;P.

That was another sleepless night for the clumsy one!

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